Shipping policy
Last updated: Aug 2026.
This policy covers how delivery works for orders placed on genthydra.com — coverage, timing, fees, and what happens if something goes wrong along the way.
Delivery coverage
We currently deliver across six zones in Abuja — see the full list and delivery fees for each on our Coverage page. We're not yet delivering outside Abuja; if your address falls outside our zones, checkout will tell you before you pay anything.
Delivery timing
We don't promise a generic same-day or next-day window, because your real delivery date depends on your zone's schedule — so we calculate and show it to you before you pay, rather than guess. Most orders go out with their zone's next scheduled delivery run; the exact date is shown at checkout, and it's the same date your order is actually scheduled for — what you see before you pay is what you get. Smaller, eligible orders can also skip the queue with instant delivery, offered as an option at checkout with its own fee. We don't dispatch on Sundays or public holidays.
Shipping fees
Your delivery fee is calculated from your real delivery address and the size of your order — not a flat rate for a broad area, so two addresses in the same general area can pay different, fairer fees. It's shown at checkout before you confirm your order, and it's resolved the same way both times: what you see before you pay is exactly what you're charged.
Order confirmation & processing
An order is confirmed once payment is received. From there it moves through a clear sequence — paid, assigned to a rider, en route, delivered — and we'll email you once it's on its way. Your rider will also reach out on the phone number you provide, so make sure it's one you can be reached on around your delivery window.
Tracking your order
You can check your order's status anytime on our order tracking page with your order number and phone number, or from the confirmation email we send you.
Delivery issues or delays
If a delivery attempt doesn't go through — an incorrect address, or nobody available to receive it — we'll reach out to reschedule. If your order hasn't arrived within its scheduled window, contact our support team and we'll help track it down and resolve it promptly.
Contact us
For shipping questions or help with an order, reach us at hello@genthydra.com or +234 701 215 3525.